Can't Log in
* When logging in to the "password protected area", make sure you are entering your username and password correctly. Remember, user names and passwords are case sensetive. If you've forgotten your username or password, please click here.
I can't log in to the classroom.
* Make sure you are entering your username and password correctly.
* It could be a firewall problem. Make sure the fire wall allows communication on line. for more information contact your virus protection provider.
* Do you have an anti-virus program running? Contact your anti-virus provider, they will help you set your computer to alow you comunicate on line.
* Have you updated Windows recently? The classroom software works best with the latest updates from Microsoft.
* MAC users Click here for assistant.
My voice breaks up (cuts in and out) in the classroom.
* Make sure any other windows or applications that use the Internet are closed.
* Reduce your camera quality, or turn your camera off.
* Ajust your audio quality (you'll find all controlls if you roll your mouse over the tab at the botom right of the video frame).
Other users' voices break up (cut in and out) in the classroom.
* Make sure any other windows or applications that use the Internet are closed.
*Uncheck the "Hands Free" box. This reduces the load on your Internet connection, leaving more space for receiving audio from other users. Use the "Talk" button when talking.
I hear echoes when I talk in the classroom.
* Do you hear echoes when you alone are talking?
- YES: Uncheck "Hands Free" box or ajust the microphone level
*
When your TALK button is pressed but you are not talking, do you hear echoes or background noise while another user is talking?
- YES: Increase silance setting (you'll find all controll if you roll your mouse over the tab at the botom right of the video frame).
* When your TALK button is pressed and you are talking, do you hear echoes or background noise while another user is talking?
- YES: Ask the other user to review this FAQ. (Your voice is being delivered to the other user’s speakers and erroneously picked up by the other user’s microphone. The microphone then re-delivers the sound to you as an echo.)
Other classroom users hear noise when I talk.
The problem is probably with your microphone. Try these steps to eliminate the echoes or noise:
* If your headset uses batteries, make sure they aren’t dead.
* Adjust the microphone volume settings or
Increase silance setting.
* If your web cam or computer has a built-in microphone, try using that microphone instead of your headset’s microphone.
* Update the sound drivers on your computer. On Windows PCs, the automatic Windows Update service does not always find the most recent drivers; you may need to search for drivers yourself.
* Replace your microphone or headset. A noise-canceling headset (a headset with a built-in noise-canceling microphone) usually gives the best sound quality.
I hear echoes or clicking sounds when someone else in the classroom talks.
* Do the echoes or clicking sounds occur with all other users, not just a specific user?
- YES: Your microphone needs adjustment. Try these steps:
- - Adjust the microphone volume settings (you'll find all controlls if you roll your mouse over the tab at the botom right of the video frame)
- - Increase silance setting.
* Do the echoes or clicking sounds occur only when a specific user talks?
- YES: The problem is probably with the other user’s microphone or sound settings. Please ask the other user to review this FAQ.
I can't hear anything in the classroom.
* Try these simple steps first:
- First check your headset. If the headset has a volume control, check that it is turned up.
- Check that the headset is plugged in to your computer properly.
- If your headset uses batteries, make sure they aren't dead.
- Check your sound isn't turned off in the sound controller of your computer. From the Start menu, choose Control Panel > Audio Devices > Volume Control. Make sure tthe mute box is not checked.
- Log out of the classroom, and log in again. This usually solves most problems with the sound.
- Make sure your headset is plugged in correctly. One cord from the headset should be plugged into your computer's microphone jack; the other cord should be plugged into the headphones jack.
- Make sure your computer's volume is not muted and turned up sufficiently.
- Open your Volume control panel, and check the Master Volume and Wave sections. Make sure the "Mute" or "Mute all" checkbox is not checked. (It's OK for the microphone to be muted--a muted microphone means you won't hear your own voice in your headset.)
- Make sure the volume in the classroom is turned up. (you'll find all controlls if you roll your mouse over the tab at the botom right of the video frame)
- Try exiting the classroom software (click Logout in the upper right corner of the window), and then re-enter the classroom.
I can't speak in the classroom when I press TALK.
* If the class room has more then 6 people your set up might not be on "Talk". Click on the little down pointing triangle (at the left section of our class window to the right of your name) and set your mood to a "?" and your teacher will let you talk in your turn.
* If this is not the caseTry these 3 simple steps first:
- Check that the microphone is plugged in to your computer properly.
- Check your sound isn't muted in the sound controller of your computer. From the Start menu, choose Control Panel > Audio Devices > Volume Control. uncheck the mute box.
- Log out of the classroom, and log in again. This usually solves most problems with the sound.
- Make sure your headset is plugged in correctly. One cord from the headset should be plugged into your computer's microphone jack; the other cord should be plugged into the headphones jack.
- Make sure your computer's microphone is not turned off. Open your Volume control panel, and check the Master Volume and Microphone sections.
* Also, if your microphone has a hardware "on/off" switch, make sure it is on.
Make sure the microphone volume in the classroom is turned up. Drag the slider in the lower left corner of the classroom window to increase the microphone volume. (you'll find all controlls if you roll your mouse over the tab at the botom right of the video frame).
* To speak in the classroom, click and hold the TALK button.
* When you first enter the classroom, the teacher will greet you. This is a good chance to do a quick microphone test, so please reply to the teacher's greeting. * Adjust the microphone volume up or down using the slider (you'll find all controlls if you roll your mouse over the tab at the botom right of the video frame)
*Close other Internet pages (other than the classroom). Pages that play sounds may interfere with the classroom software.
What is a firewall?
A firewall is a software or hardware layer that creates a protective barrier between your computer and potentially damaging content on the Internet. The firewall helps to guard your computer against malicious users, and also against malicious software such as computer viruses and worms. Many firewalls block all software downloads unrecognized to the firewall.
Some firewalls ask you for permission before blocking a page, but others block everything without asking. These more strict firewalls may cause problems when connecting to the classroom, so in some cases you may need to turn off the firewall during your class.
Our classrooms work very well with Windows Firewall, Windows XP and Vista.
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